Protecting your privacy    

We are committed to providing you with the highest levels of customer service. This includes protecting your privacy.


How we collect your personal information

We do not collect personal information from you unless you provide it to us. If you are registering to use the site you will be asked to provide certain information. We are asking for this information solely for the purpose of providing the services offered and authenticating your identity when you login.


How we use your personal information

We generally respond to any email questions, requests for service or information, and other enquiries we receive. We may also retain this correspondence to improve our products, services and website. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products.

From time to time we may request information via surveys. Participation in these surveys is completely voluntary and you always have a choice whether or not to disclose this information. Survey information will be used to monitor or improve this website, and to improve our customer service and product offerings.

If you have any questions in relation to privacy, please contact us at support@protekfire.com.tw.